Effective Date: July 9, 2026

Refund & Replacement Policy

At Peptify Science, we are committed to providing high-quality research materials and excellent customer service. Due to the nature of our products, all purchases are subject to the following Refund & Replacement Policy.

1. Returns

To help ensure product integrity and quality, we do not accept returns of research products once they have been shipped.

All products sold by Peptify Science are intended for research use only and are sold in sealed packaging. For quality-assurance and safety reasons, returned research materials cannot be restocked or resold.

2. Order Cancellations

Orders may be canceled for a full refund if they have not yet been processed or shipped.

Once an order has been processed for shipment, it cannot be canceled.

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong item or items, or is missing an item, please contact our customer support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A detailed description of the issue
• Clear photos of the package and product or products, when applicable

After reviewing your claim, Peptify Science may, at its discretion:

• Replace the affected product or products
• Issue a refund for the affected item or items

4. Lost or Undelivered Packages

If a shipment is confirmed lost by the carrier or cannot be delivered due to a carrier error, we will work with you to provide an appropriate resolution. This may include a replacement shipment or refund.

Peptify Science is not responsible for delays caused by shipping carriers, weather events, customs processing, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address supplied by the customer may require additional shipping charges before reshipment.

5. Quality Concerns

If you believe there is a quality issue with a product, please contact us within 30 days of delivery with your order information and a detailed description of the concern.

Each inquiry is reviewed individually. Additional information may be requested to assist with the investigation.

6. Non-Refundable Items

The following items and orders are not eligible for return or refund unless they arrive damaged or incorrect:

• Opened or used products
• Products with broken or missing seals after delivery
• Orders shipped to an incorrect address provided by the customer
• Clearance or final-sale items, if applicable

7. Contact Us

If you have questions regarding your order or this policy, please contact our customer support team.

We are committed to responding promptly and working to resolve legitimate order issues in a fair and professional manner.